Frequently Asked Questions

AIDevice is a specialized online store based in Canada that offers the latest AI-powered gadgets and smart home devices. We curate products from leading manufacturers, focusing on ease of use, reliability, and innovative design. Whether you are upgrading your living space or exploring cutting-edge tech, our catalog is designed to help you find the ideal smart solution.

We offer standard and express shipping across Canada. Standard delivery typically takes 3-5 business days, while express shipping arrives in 1-2 days. All orders are processed from our Winnipeg facility within 24 hours of purchase. You can track your shipment securely through your account dashboard on AIDevice.click.

If a device does not fit your expectations, you can return it within 30 days of receipt. The item must be in its original condition and packaging. Start the return process through your account, and we’ll provide a prepaid shipping label for hassle-free returns.

AIDevice periodically features promotional offers on select smart home devices and accessories. Check the homepage or subscribe to our newsletter for the latest deals and limited-time offers. We also share exclusive coupon codes through email alerts.

Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM CST. Reach us by email at [email protected] or by filling out the contact form on our website. We aim to respond to all inquiries within one business day.

Currently, we ship within Canada only. We are exploring additional regions for future expansion. Stay updated on the website or sign up for our newsletter to hear about new shipping destinations.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Payments are processed through a secure gateway to ensure the protection of your data.

Once your order ships, you will receive a confirmation email with a tracking number. You can also log in to your AIDevice.click account and view current status under 'My Orders.'